Overview
Sahyog Charitable Trust
Effective Date: 01-01-2024
At Sahyog Charitable Trust, we are committed to transparency and accountability in all our operations and processes, including how we handle donations.
We recognize that donors may have concerns or make donations in error. To address such situations fairly and responsibly, we have established the following refund policy.
1. Eligibility for Refunds
Refunds may be considered under the following circumstances:
- The donation was made by mistake.
- The donation amount was entered incorrectly.
- The donation was made using fraudulent means or without the knowledge of the account holder.
- Duplicate donations were made due to technical error.
Note: Refund requests must be made by the original donor or card/account holder.
2. Time Limit for Refund Requests
Refund requests must be submitted within 15 days of the donation date. Requests made beyond this period may not be accepted.
3. Processing Refunds
To request a refund, the donor must send an email with the following details to [email protected]:
- Full name of the donor
- Date and amount of the donation
- Mode of payment (e.g., credit card, UPI, net banking)
- Reason for the refund request
- Transaction reference number or receipt (if available)
Once the request is received, Sahyog Charitable Trust will review it and respond within 7 working days. Approved refunds will be processed within 10–15 working days, depending on the payment method and banking system timelines.
4. Non-Refundable Donations
Please note that Sahyog Charitable Trust is a non-profit organization. As such, donations made for specific campaigns or projects that have already been utilized or committed for program activities may not be eligible for refunds.
5. Tax Deduction Certificates
If a refund is processed, any previously issued 80G tax exemption certificate (if applicable) will be void and must not be used for tax exemption purposes.
6. Changes to This Policy
Sahyog Charitable Trust reserves the right to modify this Refund Policy at any time. Any changes will be updated on this page and will take effect immediately upon posting.
Contact Us
For any queries regarding this policy, please reach out to:
Sahyog Charitable Trust
Prabhat Centre, 5th Floor, Office No. 512, Sector 1A, CBD Belapur, Navi Mumbai
Email: [email protected]hipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.